Examiar does not offer change-of-mind refunds. A Free account is available for evaluation before purchase, and mandatory legal rights remain unaffected. If a signed customer order conflicts with this public page, the signed order controls for that customer.
1. Evaluate Examiar before purchasing
Examiar provides a Free account so prospective customers can test the core workflow before making a paid commitment. No credit card is required for the Free account. Customers should confirm that the available features, limits and workflow meet their needs before purchasing.
2. No change-of-mind refunds
Except where applicable law requires a remedy or an accepted written order expressly provides different terms, all fees are final and Examiar does not offer voluntary or change-of-mind refunds after payment. This applies to monthly or annual subscriptions, prepaid and multi-year packages, the three-year institution offer, white-label services, setup, onboarding, migration, custom development, consulting and other professional services.
Not using the service, using only part of a paid period, changing requirements, reducing seats or deciding that the service is no longer needed does not create a voluntary right to a full or partial refund, credit or extension.
3. Cancellation and renewal
A customer may request cancellation or non-renewal at any time by contacting [email protected]. Unless an accepted written order states otherwise, access continues through the period already paid and ends at the close of that period. Cancellation stops the next renewal but does not refund or credit any unused time. We will confirm the request in writing.
4. Billing errors and mandatory rights
This policy does not exclude rights or remedies that cannot lawfully be excluded. If a customer believes a charge was duplicated or processed incorrectly, or that Examiar did not provide a service expressly included in an accepted written order, the organisation owner should contact [email protected] promptly with the organisation name and invoice reference. We will investigate and provide any remedy required by the accepted order or applicable law. This process is not a general right to a refund.
5. AppSumo and authorised marketplaces
Purchases made through AppSumo or another authorised marketplace follow the refund period and process displayed by that marketplace at checkout. Where a marketplace approves a refund, the related Examiar licence code is deactivated and the organisation may return to the Free plan. Customers should request marketplace refunds through the marketplace account used for purchase.