How sales-assisted subscriptions, cancellations, renewals and refund requests are handled. If a signed customer order conflicts with this public page, the signed order controls for that customer.
1. Current purchasing process
Examiar does not currently offer automatic online checkout. Paid plans are activated after the customer accepts a written quote, invoice or order confirmation. That document controls where it contains specific commercial terms.
2. Cancellation and renewal
A customer may request cancellation or non-renewal at any time by contacting support@examiar.com. Unless the order states otherwise, access continues through the paid period and does not renew after the confirmed cancellation date. We will confirm the request in writing.
3. Refunds
Before paid access or implementation work begins, a prepaid subscription can be cancelled for a full refund. After activation, the first subscription payment may be refunded when requested within 14 days, provided there has not been substantial use, bulk import, export or completed onboarding work. Setup, migration, custom development and consulting already delivered are non-refundable. Later subscription periods are normally non-refundable, except where Examiar fails to provide the purchased service or applicable law requires otherwise.
4. How to request a refund
Email support@examiar.com from an organisation owner’s registered address with the organisation name, invoice reference, reason and requested outcome. Approved refunds are returned through the original payment route when possible. Bank and processing times are controlled by the financial provider.